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Frequently Asked Questions

Will I always have the same cleaners?

We make every effort to send the same cleaners every time. Occasionally there may be a change in service providers due to illness, day off, vacation or they may no longer work for Bluewater Cleaning. Therefore, it is not possible for us to guarantee the same individual/team for each cleaning. In the event of such an occurrence, Bluewater Cleaning will find a replacement. Bluewater Cleaning provides an extensive training program to each of our employees to ensure consistent cleaning techniques throughout our staff.

How many people will clean my home?

Our teams vary from office to office and job to job. Generally, our service providers work in teams of one or two. Sometimes we have teams of three or more. When more than one person is at the job, the quoted time -- which was given in man hours -- is lessened by the number of people. For example, if you were scheduled for a two-hour service and two service providers are assigned to your job, the cleaning should be completed in one hour or two man-hours.

How do you access my home?

Bluewater Cleaning must be able to access your home to provide services. There are three choices:

  • The most convenient; you may leave a key on file in our key safe.
  • You may leave a key at some designated accessible place at your residence.
  • You may meet the cleaner.

If you wish to meet the cleaner, we can give you a choice of two arrival windows: between 9:00 AM and 1:00 PM or between 11:00 AM and 3:00 PM. Bluewater Cleaning cannot specify exact arrival times. By far, the most efficient and problem-free way for everyone is for you to give us a key. That way you don't have to wait around to meet the service providers.

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